Customer Relationship Management System – CRMS
What is CRMS?
CRMS provides whole customer service details such as Customer Support, Queries, Services, Delivery, Dispatch, Complaints, Accounts, etc.,
Why need CRMS?
CRMS (Customer Relationship Management system) is for any organization which needs full customer satisfaction and better maintenance. Computerized maintenance eliminates human dependent processes, and increases the maintainability of organizational activities.
Customer Relationship Management System
Customer Support can be maintained
Customer Queries and Complaints
Customer Service Management
Product delivery details
Payment and mode of payment details
Dispatch and damage details
Account details according to client management
Enhanced relationship between Customer and an Organization
- Customer Satisfaction
- Better Customer Service
- Computerized management for maintenance
- Time save
- Eliminating human dependency of processes