CRMS

Customer Relationship Management System – CRMS

What is CRMS?

crm-symbolCRMS is an acronym for Customer Relationship Management System which is an automation software maintaining the customer service for an organization

CRMS provides whole customer service details such as Customer Support, Queries, Services, Delivery, Dispatch, Complaints, Accounts, etc.,

Why need CRMS?

CRMS (Customer Relationship Management system) is for any organization which needs full customer satisfaction and better maintenance. Computerized maintenance eliminates human dependent processes, and increases the maintainability of organizational activities.

Customer Relationship Management System

Customer Support can be maintained

Customer Queries and Complaints

Customer Service Management

Product delivery details

Payment and mode of payment details

Dispatch and damage details

Account details according to client management

Enhanced relationship between Customer and an Organization

Advantages

  • Customer Satisfaction
  • Better Customer Service
  • Computerized management for maintenance
  • Time save
  • Eliminating human dependency of processes